All posts by Gopal Ranjan

Customer-Focus-225

Customer Focus: How Far Can We Go for It?

Every Organization worth its salt claims to be customer focused and vouches of its commitment to exceed its ‘Customer Expectations’. But many find it difficult to bridge the gap between claiming to be customer focused and actually being so. This is more so because being

Quality Management is evolving into Risk Management

Quality Management is evolving into Risk Management

Off late there have been a plethora of discussions and articles around Risk Management being the future of Quality Management.  Where is the linkage or is there a linkage at all? Some of the terms that pop up when we use the term Quality are: